Repair service and warranty

Repair of your QNix® measuring device with warranty

If a coating thickness gauge from our company is really defective, we will repair it if possible. This is because we deliberately build our measuring devices in such a way that in most cases there is no “total loss”. We recalibrate all devices that users send us for repair, regardless of what is damaged.

Service repairs


  1. Send us your QNix® measuring device with the following details:
    • Detailed error description
    • Contact for any queries
    • Contact details for order processing
  2. We check your measuring device and provide you with a cost estimate
  3. After approval, we carry out the repair, including a test certificate
  4. Shipping

Complaints during the warranty period


  1. Send us your QNix® measuring device with the following details:
    • Copy of the invoice or delivery bill
    • Detailed error description
    • Contact for any queries
    • Contact details for order processing
  2. We check your coating thickness gauge and the warranty claim
  3. Completion including a new test certificate
  4. Shipping

Do you have a question about our calibration service, repair service or technology?

We want you to be able to work with your QNix® measuring device again as quickly as possible. That is why we attach great importance to a fast repair service. The processing time is usually 3-5 working days and depends largely on how quickly we receive approval of the cost estimate.

We offer a six-month guarantee on repairs and replaced parts.

If you need a loan device to bridge the repair period, we will be happy to provide you with one for a fee. Our sales team will be happy to provide you with detailed information.

Automation Dr. Nix GmbH & Co.KG
Sales administration
Robert-Perthel-Str. 2
50739 Cologne
Germany

E-mail: info@automation.de
Phone: +49 (0)221 91 74 55-0

Do you have a question about one of your QNix® coating thickness gauges?

Use our support request form or call us on +49 (0)221 91 74 55-0. If we cannot help you immediately on the phone, we will try to respond to your questions within 24 hours.