Technical support

We would like to help you as quickly and comprehensively as possible. Our technical support team will therefore advise you on specific application questions prior to purchase, as well as on questions regarding the functionality and use of the measuring device you have already purchased. The following information is important for us:

Application consulting

  1. Which substrate or substrates should be measured on?
    • Fe (steel and iron)
    • NFe (non-ferrous metals such as aluminum, copper, tin, zinc, brass, etc.)
  2. Which layers should be measured:
    • Non-ferromagnetic coatings on Fe substrates
    • Insulating layers on Fe or NFe substrates
  3. Range of layer thickness
  4. Tolerance specifications
  5. How large is the available measuring area?
  6. Should measured values be documented?

Technical support

  1. Customer number
    • For measuring devices and probes
    • Device type or
    • Product key
    • Serial number of the device
    • Serial number of the probe
  2. For our PC software QN7 and CarCheck System Plus:
    • Do you have administration rights?
    • 32 bit or 64 bit
    • Version of the operating system of your PC
    • Version of our software

Do you have a question about one of your QNix® coating thickness gauges?

Use our support request form or call us on +49 (0)221 91 74 55-0. If we cannot help you immediately on the phone, we will try to respond to your questions within 24 hours.